YOUR OPINION MATTERS TO US
Yeditepe University Healthcare Institutions is committed to listening, responding and learning from our international patients' experience.
We always like to hear from our patients when things have gone well. However, if you have a concern, we always try to resolve any problems as efficiently as possible. All concerns and complaints are treated with the strictest confidence; this will not affect your care in any way.
In the first instance please talk to your nursing team straight away. They will be able to assist you with any concerns and are always on hand to help. However, if this does not resolve the problem, then you can also escalate your concern by contacting our International Patient Services Department, who will deal with your concern or complaint immediately.
We wish to provide you, your family and your accompanying persons with the highest level of patient care. Before you leave, we would be grateful if you could fill in a short satisfaction survey which assists us in helping to continually improve the services we provide. If you require any assistance with filling this in, just ask our international patient staff to provide feedback.
And please always let us know if you have any ideas or suggestions that would help future international patients.
We always welcome patients’ suggestions and comments about their stay at Yeditepe University Healthcare Institutions.
Whether you live in Istanbul, across Turkey or around world, specialists at Yeditepe University Healthcare Institutions are available to review your medical records and provide an expert opinion on your diagnosis or treatment plan -without the need for an in- person visit.
Yeditepe University Healthcare Institutions collaborates with digital platforms via tele-medicine, to offer remote second opinions from Yeditepe University Healthcare Institutions in virtually every medical specialty. Having a second opinion can reassure you about a challenging diagnosis, or help you and your doctor plan the most appropriate course of treatment.
To have a medical second opinion, click here and complete the online form or call us on 009 0216 578 4 578
Making an appointmet at Yeditepe University Healthcare Institutions couldn't be easier, wheter you use your private medical insurance, pay for your own treatment ora re funded by third party.
As one of the region's leading independent private hospitals, we offer appointments with World class specialist and experts.
As an international patient, you will be you will be offered comprehensive service in the language of your choice right from your initial enquiry, through your medical treatment and, if necessary, help in liaising with your doctor in your home country upon your return home.
To book an appointment, click here and complete the online form or call us on 009 0216 578 4 578